Terms of service
Hair Secret – Terms of Service
OVERVIEW
Welcome to Hair Secret! The terms “we”, “us” and “our” refer to Hair Secret. Hair Secret operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Hair Secret is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current, and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Hair Secret reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Hair Secret confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Hair Secret may be unable to accommodate cancellation requests after an order is accepted.
In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that:
(i) the credit card information you provide is true, correct, and complete,
(ii) you are duly authorized to use such credit card for the purchase,
(iii) charges incurred by you will be honored by your credit card company, and
(iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Hair Secret, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.
Hair Secret’s names, logos, product and service names, designs, and slogans are trademarks of Hair Secret or its affiliates or licensors. You must not use such trademarks without prior written permission. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Hair Secret is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make in our Store are made directly with Hair Secret. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Hair Secret.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy [LINK].
SECTION 11 - FEEDBACK
Any feedback you submit to Hair Secret may be used by us in any medium for any purpose, including commercial use, without compensation or obligation.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
SECTION 13 - PROHIBITED USES
You may only use the Services for lawful purposes. Certain actions such as transmitting viruses, sending spam, infringing intellectual property, or harassing others are strictly prohibited.
SECTION 14 - TERMINATION
Hair Secret may terminate your access to the Services at any time, with or without notice. Obligations such as Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Privacy Policy survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
The Services and all products offered are provided “as is” and “as available” without any warranties. Use of the Services is at your own risk.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Hair Secret and its affiliates, Shopify, and partners are not liable for any damages arising from your use of the Services or any products purchased.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Hair Secret, Shopify, and their affiliates from any claims, damages, or losses arising from your use of the Services or violation of these Terms.
SECTION 18 - SEVERABILITY
If any provision of these Terms is deemed unlawful or unenforceable, it will be severed, and the remainder of the Terms remain in effect.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Hair Secret. Any ambiguities will not be interpreted against the drafting party.
SECTION 20 - ASSIGNMENT
You may not transfer or assign these Terms without Hair Secret’s written consent. Hair Secret may transfer or assign the Terms without notice.
SECTION 21 - GOVERNING LAW
These Terms are governed by the federal, state, or territorial courts where Hair Secret is headquartered. You consent to venue and jurisdiction in such courts.
SECTION 22 - HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 - CHANGES TO TERMS OF SERVICE
Hair Secret may update or replace these Terms at any time. Continued use of the Services constitutes acceptance of changes.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hi@hairsecret.ca.
Our contact information is:
Trading Name: Hair Secret
Email: hi@hairsecret.ca
Business Address: 140 Yonge St, Toronto ON M5C 1X6, Canada
Phone Number: +1 437-430-4247
Business Identification Number (BIN / Numéro d’identification d’entreprise): 1001224890
VAT Number: [INSERT VAT NUMBER]